jasmine wrote:


I hit object in the road. This was a car repair shop referred to by insurance company. and car rental also worked with insurance company and repair shop. 2 month seems unreasonably long time for repair. Is there an insurance consumer rights to file complaint?

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Bunny wrote:


I have a 2000 ford focus. When I tried to start the car the other day, my key would not go into the ignition. It was almost as if it was the wrong key! My husband and I messed with it for quite some time and it never went in. More than likely, we will have to get it towed to the car shop. Will insurance pay for any of this since it had nothing to do with being in an accident?

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Sly119 wrote:


I got my car hit and the person that hit my car insurance company( state farm) is going to pay for it. I got an estimate and turned it in. But when I went to the local store that I always go to a cashier I know saw the damage and asked how much state farm was going to pay. I told him and he said if I take it to one on his friend repair shop the car will get repaired plus the paint the entire vehicle for that estimate price. The check will be written to me but will I get in trouble if I take the cashier deal? It sounds like a good deal-getting it repaired plus the whole car painted

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Joe A wrote:


New car, had a nasty accident and the Insurance company selected a body repair shop, accepted the shop since I don’t want to go to the hastle of selecting one, and Its being repaired. I’m taking the car after the repair now. I’m worried becasue they might not use genuine parts and I might loose my warranty. I have no clue in body repairs and this is my first time going through it.
1) What things should I consider when I’m taking the car from the body shop?
2) Do I still have the right to ask for repairs if the car is not functional after a week or so?
Please let me know if there is anything else I need to take care of.

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mr_p.williams wrote:


I was recently rear-ended in my car. There were no injuries to either party, just a little paint chipped, my bumper pushed in slightly, and my trunk lid sprung. How should i go about geting appraisals performed? Should i get my appraisals from higher end body shops to ensure a larger check? this is my first insurance claim and i have no idea how this stuff works!! Please help!

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winnie love wrote:


Is that possible? How is it handled?

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snizzay wrote:


I recently had my car damaged in one of our Texas storms. It caused about $4000 in damage to the entire left side, hood, and both bumpers, and knocked out two windows. I just got my car back from the “insurance suggested” body shop and I can still see where many of the rock marks were painted over. There are divets in the paint in a lot of spots, which is better than the metal that was showing before, but not how I want it. My question is, shouldn’t they have completely sanded down the areas of the car that needed to be repainted instead of just painting over the paint nicks? The car is a 2006 Mustang that is practically brand new. Maybe I am wrong, but shouldn’t the insurance company be fixing the car to the PERFECT condition it was in before it was damaged?

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carless wrote:


I was rear-ended and had to get my bumper replaced. I took it to the shop, with the insurance check in hand (roughly $1000). As the shop then dealt with the lousy driver’s insurance company, they agreed a supplemental charge would be necessary (roughly $200). Now, the work is done, but they won’t release my car until the additional $200 payment is received from the insurance company. Is this acceptable?

They claim this is company policy, but i don’t see how holding my car will ensure they get payment from an insurance company i have no affiliation with. This insurance company assures us that the check is in the mail, and I have no reason to doubt it, since they have been great to work with thus far. So it seems to me all this policy is doing is passing the risk of doing business from the business to the customer. Thanks…
Thanks for the input guys…

I ended up paying the 200 myself since i needed my car this weekend, and trust that the autobody shop will refund me when they receive the check from the other driver’s insurance. I’ve actually been very impressed with the insurance company (never thought i’d say that), and they have since provided a fedex tracking number and a faxed copy of the check. So i am cautiously optimistic, despite the feeling of being used as a risk-mitigator for this supposedly reputable (dealer) body shop.

Choosing Jorge’s answer because it’s not *my* insurance company, and it seems to me that this particular risk of being burned is inherent to their business, and they should have better methods to protect against it than just exposing the customer to it.

Thanks.

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GreenBird1970 wrote:


I was recently in an accident and had to have my car repaired. I took my car to a local body shop down the street from were I work. I am happy with the work, however, my bill shows items that I do not believe to have been done. They put down that they replaced the hood hinges but they did not. They said they straighten the frame, but I stopped by one day and spoke with one of the techs who said nothing was wrong with the frame. I still owe them some money but my insurance company paid them also. What do you think I should do.

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FF wrote:


I was recently in an accident and my car was taken over to a local collision shop. I wanted to know whether or not I have to have an insurance adjuster check out my car through this or any other collision shop or whether i can just have an adjuster come to the collision shop’s lot and check out the car without me having to pay anything but towing and storage fees to the collision shop. Furthermore, can I be there when the adjuster comes in so that I can view the whole procedure?

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earthling wrote:


Hi - recently got into my first car accident. My insurance company gave me a list of “blue ribbon” places to go to and I have to call them first when I decide where to go - then they will call the shop and the shop will call me for an appt.

I really don’t want everything fixed - just what absolutely has to be fixed. I don’t need the dents fixed - can’t afford it anyway.

Am I allowed to find a place of my own? If I go to the insurance company’s blue ribbon shop, will they insist on fixing everything and will I get ripped off? The accident was my fault so I assume the insurance company wouldn’t want a high estimate?

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Jul wrote:


If you work at a body shop what insurance companies are the easiest to deal with and really care about the customer? State Farm is too expensive. I am looking into Liberty Mutual and Allstate but am open to other options.

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Questions wrote:


I was in an accident on my part. I was planning to switch insurance companies thatweek so cancelled one to use another that i hadn’t finalized yet. My car is pretty nice 2004 14,000 dollar red tinted windows fully automatic…V6. I bought the car several months ago and make monthly payments on it. Now the car is sitting in an auto body shop a car behind me slammed into me and my gas tank was smashed in and my rear crashed in and the back window. Other than that it still drives, all wheels on and front 100 percent in tack, but because of gas tank won’t open and needs replacement an est. cost for repair is 7,000. What should I do? I can’t afford repairs on my own. I realize what an idiot i was to drive without coverage even for a day. Should I just sell my car or to a junk yeard. I’m still making mo. payments on it though. I’m so confused and i have to get it out of lot it is in right now by friday or they will put a lien on it…Yikes……Any advice and useful knowledge ASAP!!!!
WOW…thanks for so many answers…I think i should bring it home and continue making payments on it huh? It was co-owned to make matters terribly worse and i haven’t told the other person. If didn’t may they were the co-signer… so i have no choice.

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kay wrote:


and my insurance went t do quote the auto repair shop fix the car but as each day went on i found new problems wrong with the car that they said they fixed i then took my car to a real honda shop to get look at only th find out the shop re wired my car wrong the frame is bent my car is over heating and pretty much everything they said they fixed on my car they did not they also used parts on my car that was not for my car talking to the new shop they said my insurance company should have consider my car totaled i called the insurance company only to find out they no longer had anything to do with it becuase i chose the shop i wanted my car to go to and now im on my own to get my car fix i called the old shop to find out why they did not consider my car totaled they said the insurance company should have done that i cant trade my car in becuase i owe 17 thouand on it what should i do???

Mark wrote:


The dent is on the driver side of a 2006 Honda Civic EX over the rear tire. Should I report this to my insurance company then get it fixed or just take it stright to a body shop? Looks like it was slightly dented in with a shopping cart while i was at the store, not to bad but noticeable with the smoothness of that part of the car’s body frame. Which was is cheaper or better for me as a owner, car was purchased in July brand new off the lot of this year.

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Beverly H wrote:


The car has not yet been in for repair, but I have told the insurance company I will accept a particular body shop I am not so fond of after I did some research.

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